I could easily find Sora Community Services I could easily find Sora Community Services 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I was given information about Sora and the programs to meet my needs I was given information about Sora and the programs to meet my needs 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

The waiting times for support was reasonable The waiting times for support was reasonable 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

The support provided is flexible and responsive to my needs The support provided is flexible and responsive to my needs 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

The staff have high levels of skills and expertise The staff have high levels of skills and expertise 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

Staff understood my needs Staff understood my needs 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

Staff are caring, considerate and treat me fairly Staff are caring, considerate and treat me fairly 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

Sora staff respected my identify, including my culture, religion, sexual identify and gender Sora staff respected my identify, including my culture, religion, sexual identify and gender 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I feel Sora is culturally safe I feel Sora is culturally safe 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I felt comfortable asking questions and staff gave me answers that I could understand I felt comfortable asking questions and staff gave me answers that I could understand 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I was supported in achieving my goals I was supported in achieving my goals 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I was supported to link in with other community organisations and services I was supported to link in with other community organisations and services 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

There are good and easy to understand feedback and complaints mechanisms in place There are good and easy to understand feedback and complaints mechanisms in place 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I was supported to make a complaint or give feedback if I need or want to I was supported to make a complaint or give feedback if I need or want to 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

The service respects my privacy The service respects my privacy 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

I would recommend Sora Community Services to other people I would recommend Sora Community Services to other people 1 - Completely Disagree 2 - Somewhat disagree 3 - Neither agree nor disagree 4 - Agree 5 - Strongly Agree N/A - Not applicable to me Don't Know - Not enough information to answer

What do you like most about Sora Community Services?

What do you like least about Sora Community Services?

What suggestions do you have about ways that we could improve our service/s?

Do you have any other comments?

Would you like someone to contact you regarding the feedback you have provided on this survey? Would you like someone to contact you regarding the feedback you have provided on this survey? Yes No

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