Social Media Acceptable User Guidelines

Welcome to the official social media channels of Sora Community Services. These guidelines are in place to ensure our online communities remain respectful, inclusive, and safe for everyone.

By engaging with our accounts, you agree to the following terms of use:

We Encourage:

• Respectful and constructive conversations
• Feedback and questions that help us improve
• Sharing of relevant experiences, stories, or insights
• Appropriate tagging and respectful mentions of others

We Will Not Tolerate:

The following content or behaviour is strictly prohibited on our social media platforms:

• Offensive, abusive, or threatening language
• Defamatory, libelous, or false statements
• Discriminatory comments based on race, gender, religion, nationality, disability, sexual orientation, or any other protected characteristic
• Harassment or personal attacks toward individuals or groups
• Spam, self-promotion, or irrelevant advertising
• Sharing of confidential, misleading, or copyrighted information
• Obscene, graphic, or otherwise inappropriate content

Moderation & Enforcement:

We reserve the right to:

• Remove or hide any comment that violates these guidelines
• Report inappropriate content to the relevant platform authorities
• Block or ban users who repeatedly or severely breach the rules
• Take legal action in the case of defamation, threats, or other serious misconduct

Need Help or Have Concerns?

If you spot something inappropriate or wish to raise a concern, please contact us directly via complaints@sora.org.au

Summary:

We believe in fostering a positive, inclusive environment online. Your cooperation helps us maintain a space where everyone feels welcome and respected.

Thank you for being part of our community.