Currently offered in these postcode areas: 2340.
Tamworth Children’s Contact Service (CCS) provides a child focused, safe and neutral space for children to have contact with the parent that they do not live with.
Tamworth Children’s Contact Service provides a child focused, safe and neutral space for families experiencing separation.
- Supervised Contacts
- Electronic Supervised Contacts (Child on site or off site)
- Supported (Unsupervised) Contacts
- Facilitated Change Overs
- Supported (Unsupervised) Change Overs
Supporting the right of the child to have a relationship with both parents. Our service is provided for 18 months max, working towards the goal of self managements.
Referrals can be taken from mediation arrangements, family law practitioners, and parents themselves.
Opening Hours
- Friday – 9:00am to 5:00pm
- Saturday – 9:00am to 5:00pm
- Sunday – 9:00am to 5:00pm*
- Monday – 9:00am to 5:00pm
*Closed every 2nd Sunday.
Hours subject to change.
Location
The Children’s Contact Centre (CCS) Tamworth is located at 17 White Street, Tamworth.
Contact details
This service is run by CentaCare New England North West and delivered by Sora Community Services.
- Call 02 6762 9279
- Email ccs@sora.org.au
This program is funded by the Australian Government Attorney-General’s Department, and is run by Sora in a consortium with Centacare New England Northwest.
FAQs
What does intake involve?
Intake is completed when both parents agree to use the service. You and the other parent will complete:
- A mandatory post separation course.
- A separate and confidential risk screening questionnaire that takes about 10-15 minutes. Both parents must complete this.
- Invited to complete separate intake interviews and orientation of the building where we can discuss your family’s individual needs.
- Supply all requested relevant paperwork.
- The children and the parent they live with will be invited to complete a child orientation.
- Assessment for suitability of service.
What do the workers do?
- Workers are there to ensure the children are safe and comfortable with their contact visit.
- Workers write observational reports.
- Workers have no decision-making authority in relation to visitation arrangements.
- Workers are neutral and third party.
- Workers can assist with relevant referral.
What do I do if I am unhappy with the service I have received?
Follow the instructions on the compliments and complaints page.
Why am I getting told to talk about something different by a worker during my contact?
Workers may ask you to change topics if they feel it is inappropriate to be discussing certain things; or if the child appears uncomfortable with the conversation.
Topics that are inappropriate for children can include: talking about changes to future contact arrangements, talking negatively about the other parent/persons, talking about where a child may live, go to school, talking about past negative incidents, blaming the other parent or child, guilt tripping the child, and passing notes.
Fees may apply*
Complaints about a Children’s Contact Service
If you wish to make a complaint about a government funded CCS, you should first seek to have your complaint dealt with by the organisation where you have received the service. See Sora Community Service’s complaints process here.
If you are not satisfied with how your complaint has been handled, or you are uncomfortable in pursuing the matter directly with them, you can lodge your complaint directly with the Attorney-General’s Department.
Read more about the complaint process or contact us at:
Telephone: 02 6141 6666
Email: flscomplaints@ag.gov.au
Mail: 3–5 National Circuit, Barton, ACT, 2600
Note: The Attorney-General’s Department cannot investigate a complaint regarding a CCS which is not funded by us.
